Legal Name

GK Studio Vale

Address
2-1-1-1902 Takadanobaba, Shinjuku, Tokyo 169-0075, Japan

Phone Number

03 6693 1355

Email Address

info@stvale.com

Head of Operations

Xanthos Vouldis

Detailed Product Description

Detailed product descriptions, including materials, specifications, and features, are provided on each product’s dedicated page.
Please review the product page for specific information before purchase.

Transaction Currency

All transactions are processed in Japanese Yen (JPY). Customers paying with other currencies may see the amount converted at their bank’s exchange rate.

Exchanges and Returns Policy

Physical products are subject to return or exchange upon inspection.
Digital products usually cannot be exchanged or refunded after delivery.
Please contact info@stvale.com for any concerns.

Delivery Times

Digital products should be available to download as soon as you place your order. 
Physical products are available for shipping upon availability.
In case of out-of-stock items, they require two to eight weeks of preparation and packaging before shipping.

Shipping Policy

Shipping costs are calculated at checkout. Please note that additional customs duties, VAT, or import taxes may apply depending on your country of residence. These fees are the responsibility of the customer and will be charged directly by your local customs office.

Privacy Policy

We collect customer information, such as names, addresses, and payment details, solely to process orders and provide the best possible service.
We do not share customer data with third parties, except as required for payment processing and order fulfillment.
For more details, please review our full privacy policy.

Security Measures

We use SSL encryption to ensure the secure transmission of personal and payment information.
All transactions are processed through Stripe, which is PCI DSS compliant, providing industry-leading security standards.

Accepted Payment Methods

We currently accept credit card payments through Stripe’s secure payment processing system.

Pricing Information

Prices for each product are displayed alongside the product description.
Applicable taxes and fees are calculated separately at checkout.

Terms of Promotions

Promotions, discounts, and coupon codes are subject to specific terms and conditions, which will be clearly stated when the promotion is introduced.